Support Coordination

Croften Care offer Level 2 Support Coordination and Level 3 Specialist Support Coordination.

Level 2 - Support Coordination

Support Coordiantors can help you choose the supports that suit your individual goals and lifestyle - they get to know you well and help bring your plan to life! 

What is the role of a Support Coordinator?

  1. Help connect participants to the NDIS and other supports

  2. Build your capacity to understand your plan, understand how the NDIS works and why the do or don't fund certain things

  3. Build your capacity to make decisions in your life 

  4. Help you to engage with supports that you want and ensure they fit within your budget

  5. Helping you to give feedback and fix problems if you aren’t happy with a service. We can help deliver constructive feedback to workers so you feel safe and improve the level of service your receive. If it’s not working out, we can help you to change to a new worker or service. 

  6. Work with your current support network (family, friends, service providers)

  7. Monitor your goal progression

Support coordinators will help participants with different things depending on what is listed as a goal in your NDIS plan, your individual needs and circumstances. 

As with all our workers, support coordinators will promote and protect your safety and wellbeing. This underpins everything that a support coordinator does. The NDIS Code of Conduct describes how we promote safe and ethical services, if you want to read that please press this link.

 Level 3 - Specialist Support Coordination

Specialist Support Coordinators are qualified therapists; generally they are Social Workers, Speech Pathologists, Occupational Therapists or Psychologists. They have a really good understanding of disability interventions and the needs of the people they support.

This allows the Specialist Support Coordinator to do all the things a normal Support Coordinator does but in more complex environments - they might be more complex because of the nature of the disability or because of the many different organisations and departments involved.

What is the role of a Specialist Support Coordinator?

Role 1: Help participants access appropriate housing

Croften Care pride ourselves on supporting people through Specialist Support Coordination to access appropriate housing. This means that we help you to gather all the reports and evidence that the NDIS need to be successful in having Specialist Disability Accommodation (SDA) funding included in your NDIS Plan - which pays for your home. Once the Assessment is submitted and the NDIA have approved the SDA we can work with you to find an appropriate home, make applications, negotiate a tenancy, transition you into the home and continue monitoring around whether this is meeting your needs.

Role 2: Help participants connect to NDIS and other supports

Support Coordinators understand the services in your local area and develop good relationships with the people who work in them. This helps to link you into providers when you need them. They can also make sure you are linked into all the mainstream, community and informal support networks that are available that might improve your quality of life.

Role 3: Build a participant’s capacity and capability to understand their plan, navigate the NDIS and make their own decisions

We want you to be as independent as possible and make as many choices as you can about your life. Our specialist support coordinators are trained to empower you to be a consumer in the complex NDIS market! Specialist Support Coordinators build therapeutic relationships which support healing and growth - essential to building autonomy and control in your life!

Role 4: Arrange supports and services in line with a participant’s wishes and their plan budget

This role is more around Specialist Support Coordinators using their clinical knowledge and experience to help you work out the best "mix" of supports. We can help you trial different options and design a support approach that meets your needs. Croften Care Support Coordinators are innovative and love to come up with different ideas to make your plan work best for you! 

Role 5: Monitor plan budgets and support effectiveness

A Specialist Support Coordinator will regularly monitor your plan implementation to make sure your supports are working towards your goals. We work with you to determine the quality of the services  being provided and providing feedback to improve that quality where necessary. Croften Care Specialist Support Coordinators are trained to support you through the unexpected, and crisis situations that come your way.


Support coordinators play an important part in safeguarding your wellbeing due and will often be the first to become aware of any concerns about the quality and safety of the supports and services in place. 

Why do Support Coordinators often see safeguarding issues first?

  • they have oversight, or a ‘helicopter view’, over the other supports and services received 
  • they monitor the participants’ plan budgets, effectiveness of their supports and their changing needs
  • they have a trusted relationship with participants.

    For these reasons, support coordinators can provide an early warning where your safety or wellbeing is at risk. Croften Care proactively support you to raise any concerns or issues around safety or the quality of supports and services.

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    We're Here to Help You


    Whether you are new to the NDIS or your situation has changed and you need extra support, it might be helpful to chat to one of our friendly team. There is no problem too difficult for us to help you with. Please contact us by calling the number below or filling out a registration form by selecting the button below.